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Client Support Representative

Client Support Representative

Eagle is looking for a Client Support Representative who will help us bring excellent service to our customers by supporting them as they use our software to grow their businesses.

About Eagle

For 30+ years Eagle Business Software has been leading the way for small to medium-sized enterprises to manage their businesses more efficiently. Our team is passionate about helping individuals and organizations flourish. We do this by partnering with our customers through our ERP platform and professional services to facilitate business growth, and by building an excellent work environment for our team members. Today we serve hundreds of businesses throughout US and Canada with a team of over forty employees who exemplify our core values of service, teamwork, and community.

Location

Gap, PA

Core Responsibilities:

  • Handle inbound support calls
  • Manage inbound support emails
  • Manage support tickets in timely manner
  • Communicate clearly both internally and externally
  • Maintain and grow client relationships by providing support, training, information & guidance
  • Troubleshoot client facing issues and determine best path to resolve
  • Contribute to the team effort by accomplishing results
  • Take initiative to self-teach, collaborate and analyze personal growth and development

We are looking for someone who is:

  • A team player
  • Goal and service oriented
  • Excited/able to learn
  • Attentive to detail
  • Adaptable and change-ready

Specific Qualifications:

  • Aptitude for technology
  • Experience in customer service/business process
  • Ability to balance a high demand work environment to prioritize tasks effectively
  • Strong communication skills
  • Familiarity with Microsoft Office
  • Software technical experience
  • Call center experience, preferred

Why join Eagle?

  • Join a cohesive team culture that is focused on honoring God and making others successful
  • Foster healthy professional relationships and further your career
  • Contribute to helping businesses grow by putting ERP software to work

As a member of the Eagle Business Software team, you'll receive: 

  • Monthly coaching and professional training
  • Competitive salary
  • Remote working options
  • Health coverage option for individual and family
  • Dental, vision, short-term and long-term disability options available
  • SIMPLE IRA plan

 

To Apply:

Position Contact: Kelsey Berends, HR Manager
kberends@eaglebusinesssoftware.com

717-442-3247

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