Client Services: Client Support Representative

 Job Summary

Serves clients and colleagues alike, through troubleshooting techniques, training, collaboration, and clear communication. Strive to deliver excellence while honoring company values, vision, mission & culture by developing trust through relationships.  

Position Location: Gap, PA with possible remote opportunities  

Core Responsibilities:

  • Handle inbound support calls
  • Manage inbound support emails
  • Support ticket management & timely resolve
  • Clear and professional communication, internally and externally
  • Maintain and grow client relationships by providing support, training, information & guidance
  • Troubleshoot client facing issues and determine best path to resolve
  • Contribute to the team effort by accomplishing results
  • Carry out company vision, values & culture
  • Take initiative to self-teach, collaborate and analyze personal growth and development

Key Skills and Qualifications:

  • 2+ years customer service and business process experience
  • EBMS experience
  • Software Technical experience
  • Self-starter with a drive to achieve excellence in all tasks, big & small
  • Call Center experience desired
  • Written, verbal & graphic presentation skills
  • Team player
  • Time management skills to balance a high demand work environment and ability to prioritize
  • Excellent communicator, written and verbally
  • Ability to identify strengths and areas of opportunity through self-evaluation
  • Driven to achieve excellence in all tasks, big & small
  • Relational with a desire to foster strong professional relationships built on trust

Position Contact: Kristina Harrell
717-442-3247 option 2


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